Thursday, January 16, 2014

Strategy - just enough to understand is the way to go

My first assignment as a contractor was to write the Strategic Plan for the submarine fleet computing capabilities.  As a former Army officer, about all that I knew about any of that was what Tom Clancy (RIP) had just published in the Hunt  for Red October (yes, it was many years ago), which the Navy acknowledged represented an accurate picture of their capabilities ... 10 years earlier.  Meanwhile, the rest of us had just taken ownership of the IBM AT, the first PC that you could actually use for business in much the way we do today.  It was very hard to imagine where they should be in 10 more years when we could not really absorb where they were now.

Your first opportunity to "do strategy" may have seemed just as high of a cliff to climb.  My boss showed me a process for coming up with a strategy, which I have used several times since, but I recall thinking "is that all there is?".  Of course it is not that simple.  The template is not the strategy.  The hard part is having the expertise, vision and intuition to come up with the right answers to put into the framework.  That skill is what those massive corner-office salaries, bonuses and stock options are supposed to be paying for.  The consultant's role is to help focus the executives' attention long enough, in a structured enough manner, to get those highly-compensated neurons firing.

There is no shortage of books on how to "do strategy" and no shortage of consultants willing to do it for you. You cannot outsource ownership of the actual strategy.  It's fine to get a facilitator, and a graphic artist to sex it up, but a successful strategy is not something people read.  They need to experience the executive team living it, 24 x 7.

A "good enough" strategy makes it easy for everyone in the organization to understand and internalize:

  • What things will look like when we have achieved our definition of "success"
  • How we will accommodate the significant changes we should expect to run into between now and then
  • The few (4-10) major initiatives will we undertake to get there? 
    • Are they realistic (do they match the culture and knowledge that we have, or could realistically get)?
    • Are they allocated reasonable levels of resources?
If the strategy makes those things clear, then it is good enough.  Everyone will understand, at all times, whether the thing they are doing right now facilitates or impedes the strategy.  If it cannot make clear what the few important things are, then more detail is not really going to help.

Having developed a strategy that is good enough, the organization has to have the will to follow through on it.  If that is the issue, your problem is not strategy but leadership.

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